At Innovate Payments we aim to promptly respond to your support queries

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At Innovate Payments we aim to respond to your support queries promptly and to solve your problem as fast as possible. Whether your issue is account or technical in nature please login to your account (top-right corner on this page). Once logged in click on Home -> Support tickets and add your querry. You will be able to track the responses through the system and you will be notified by email as soon as your querry has been answered by our team.

Integration guides

Hosted Payment Page Integration Guide (PDF)
- Payment Pages: Extensions (PDF)
- Payment Pages: PayPal Integration (PDF)
- Payment Pages: Advanced Customisation (PDF)
Remote Integration Guide (PDF)
Mobile API (PDF)
Invoice System (PDF)
Batch Processing (PDF)
Additional Languages (PDF)
Transaction Advice Service (PDF)
3D Secure Results Guide (PDF)


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We have a range of comprehensive payment guides providing you with a wealth of information about our services, technical integration and payments industry best practices.

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